FAQ
Q1.What's your led brand were used in the LED linear light?
Normally the default chips we used is Epistar and San'an brand.
And we also cooperated with Samsung,Philips,Osram,Bridgelux and other brand chips .It's up to your concrete application and requirement.
Q2.Can Fineluxlight offer OEM Product?
Sure,OEM customized service is welcome,In fact we have rich experience in OEM product.
we can desiges new PCB,special CCT,high CRI and new LED profile design.
Q3.What is you best selling products in Fineluxlight?
COB led strip light/RGBW /CCT Dual white Series /High Efficiency series/Super length Series.
Waterproof Neon,LED Aluminum profile.
Q4. Can I have a sample order?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q5. What about the lead time?
Sample needs 3-10 days, mass production time needs 5-15weeks
Sample needs 3-10 days, mass production time needs 5-15weeks
Q6. Do you have any MOQ limit ?
Low MOQ, 1pc for sample checking is available
Low MOQ, 1pc for sample checking is available
Q7. How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q8. How to proceed an order?
Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q9. Is it OK to print my logo?
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q10: Do you offer guarantee for the products?
Yes, we offer 3-5 years warranty to our products.